Gila80 Privacy Policy – Malaysian Player Data Protection

At gila80, we understand that player trust goes beyond timely payouts or fair gameplay — it is also about how we handle the personal information you entrust to us. Since our first day of operations in 2017, member data protection has been one of the three core pillars of our operations gila80, along with platform security and game fairness.

This Privacy Policy is written in plain, easy-to-understand language — not in complex legal jargon designed to obscure important information. Our goal is for every member gila80 in Malaysia to read, understand, and make informed decisions about how their data is used.

This policy applies to all information collected through the website gila80.my, including during the registration process, day-to-day use of the platform, gaming activity — whether slots, blackjack, football Sports Betting, jackpot, or live casino — as well as all communications between you and the team gila80. We encourage you to review this Policy from time to time, as it may be updated to reflect changes in how we operate or applicable legal requirements.

gila80 only collects data that is strictly necessary to provide you with a safe, fair, and efficient service. We do not collect information we do not need. The following are the categories of data we collect:

Data You Provide Directly

• Registration Information: Full name, mobile number, email address, and password chosen when you create your account gila80.
• Identity Verification (KYC): A copy of your Malaysian identity card (MyKad) or passport, a selfie for facial verification, and in some cases proof of address such as a utility bill or bank statement – collected when required for the KYC process.
• Financial Information: Registered payment method details such as Touch 'n Go, GrabPay, DuitNow, Boost, or ShopeePay e-wallet account numbers, and bank account numbers for withdrawals. Please note: gila80 does not store credit card numbers or other sensitive payment information on our servers — these are processed directly through a PCI-DSS certified secure payment gateway.
• Communications: The content of messages you send to our support team gila80 via live chat or email, including complaints, enquiries, and feedback.

Automatically Collected Data

• Technical Data: IP address, web browser type, device operating system, screen resolution, and other technical information collected automatically when you access the platform gila80.
• Game Activity Data: Slot spin history, sports bets placed, blackjack outcomes, jackpot records, wager amounts, and winnings — all retained for game integrity purposes, dispute resolution, and bonus verification.
• Transaction Data: Complete records of all deposits and withdrawals, including date, time, payment method used, and amount in MYR.
• Session Data: Login timestamps, session durations, and in-platform navigation activity — used to detect any suspicious behaviour and keep your account secure.

Every piece of data we collect has a clear and legitimate purpose. gila80 uses your personal information solely for the following purposes:

• Service Provision: To create and manage your account, process deposits and withdrawals in MYR, and enable you to access all games and platform features gila80.
• Identity Verification & Fraud Prevention: To verify your identity during registration and the KYC process, and to detect and prevent fraudulent activity, multi-account usage, money laundering, and other security threats.
• Legal Compliance: To comply with applicable legal requirements, including financial transaction reporting obligations and information requests from legitimate authorities.
• Customer Support: To address your enquiries, resolve complaints, handle game disputes, and provide the technical assistance you need.
• Responsible Gambling: To monitor your playing patterns for the purpose of identifying signs of problem gambling, and to enforce limits you have set yourself, such as deposit or playtime limits.
• Platform Communications: To send you important notifications regarding your account, policy changes, security updates, and promotional information you have consented to receive.
• Platform Improvements: To analyze aggregate (not individual) usage patterns for the purpose of improving platform performance, user interface, and the game selection we offer.

gila80 does not use your data to make automated decisions that materially affect you without human review. Every significant decision – such as account closure or withdrawal holds – involves manual review by our team.

gila80 does not sell, rent, or trade your personal data to any third party for marketing purposes. This has been our unwavering commitment since day one. That said, there are limited situations where we need to share certain information with other parties in order to provide the services you use:

• Payment Providers: Required transaction information is shared with the payment gateways we use to process your deposits and withdrawals — including e-wallet providers such as Touch 'n Go, GrabPay, and DuitNow, as well as the FPX provider for Maybank2u and CIMB Clicks transactions. All of these providers are licensed entities bound by strict data protection agreements.
• Game Providers: Minimal technical game data is shared with our slots and casino game providers such as Pragmatic Play, Playtech, and Microgaming solely for technical and RNG audit purposes. These providers do not receive your personally identifiable information.
• Identity Verification Services: For KYC purposes, your identity documents may be processed through a licensed third-party identity verification service that is bound by strict data protection standards.
• Lawful Authorities: gila80 will disclose necessary information to Malaysian authorities when required by law, court order, or legitimate investigative requirements. We will not share information beyond what is legally required.
• Business Transfer: In the event of a merger, acquisition, or asset sale gila80, member data may be transferred to the receiving entity, subject to equivalent or greater privacy protections. Members will be notified in advance should this occur.

Your data security is not merely a priority – it is a core responsibility that we take extremely seriously at gila80. We continuously invest in the latest security infrastructure to ensure your personal information is always protected at the highest level.

Technical security measures we employ:

• Data-at-Rest Encryption: All personal data stored on our servers gila80 is encrypted using the AES-256 standard – the same encryption technology used by leading banking institutions and government agencies worldwide.
• Transmission Encryption: All communication between your browser or app and the gila80 is protected by 256-bit SSL/TLS, ensuring no data can be intercepted in transit.
• Strict Access Controls: Access to member personal data in internal systems gila80 is restricted to authorised personnel only, based on the principle of least privilege. All access to sensitive data is logged and monitored.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular Security Testing: gila80 conducts regular independent security audits and penetration testing to identify and address any vulnerabilities before they can be exploited.

Data Retention Period: gila80 retains your personal data for the duration of your active membership, plus any additional period required for legal compliance, dispute resolution, and fraud prevention purposes. Data that is no longer needed will be securely deleted using methods that ensure it cannot be recovered.

Like most modern digital platforms, gila80 uses cookies and related tracking technologies to enhance the user experience and ensure the platform operates smoothly. Below is a clear explanation of what we use and why:

• Essential Cookies (Required): These cookies are essential for the platform to function at all – including maintaining your login session, saving your language preference, and other basic settings. Disabling these cookies will significantly impair platform functionality.
• Performance Cookies: Used to collect anonymous usage statistics such as most-visited pages, average session duration, and user navigation paths. This information helps us improve the platform gila80 over time. No personally identifiable information is collected through these cookies.
• Functional Cookies: Stores preferences you set while using the platform — such as game display settings, language preferences, and certain other personal settings — to make your experience more comfortable.
• Security Cookies: Used to detect and prevent fraudulent activity, enforce one active session per account at any given time, and support our security protection systems gila80 to function effectively.

You can manage your cookie settings through your web browser's preferences. However, disabling certain types of cookies may affect the functionality and user experience of the platform gila80. For further guidance on managing cookies in popular browsers, please refer to the support documentation for your browser.

As a member gila80, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• Access Rights: You have the right to request a copy of all personal data we hold about you. Your request will be processed within 14 business days and the information will be provided in a readable format.
• Right to Rectification: If you find that any of your personal data held by gila80 is inaccurate or outdated, you have the right to request a correction. You can also update certain basic information directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data from our systems gila80. Please note that this right may be limited in cases where we are legally required to retain certain records, or where data is needed for the purposes of an unresolved dispute.
• Right to Object: You have the right to object to the processing of your personal data for specific purposes, such as marketing communications. You can unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting our support team.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another service, where technically feasible.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.

To exercise any of the above rights, contact the support team gila80 by emailing support@gila80.my, clearly stating the right you wish to exercise and any relevant information. We will respond within 14 business days.

Platform gila80 is strictly limited to individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

If we determine that personal data has been collected from someone under the age of 18 — whether through age verification during KYC or through third-party feedback — we will immediately take the following steps:

• Suspending the account immediately pending investigation.
• Securely deleting all associated personal data from our systems within 72 hours of verification.
• Returning any valid cash balance to the original deposit source where possible.
• Permanently closing the account and flagging the associated device and information in our re-registration prevention system.

If you have reason to believe that an underage individual has used the platform gila80, please contact us immediately at support@gila80.my. We will respond promptly and take every such report seriously.

gila80 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in how we operate, changes in the technologies we use, or new legal requirements in force in Malaysia.

When we make significant changes to this Privacy Policy, we will notify members through one or more of the following methods:

• In-platform notifications when you log in to your account gila80 yours.
• An email will be sent to the registered email address on your account.
• Updates the "Last Updated" date at the top of this page.

Continued use of the platform gila80 following the publication of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you may contact us to discuss your options, including the option to close your account and request deletion of your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way gila80 manage your personal data, do not hesitate to reach us through the following channels:

• Privacy Email: support@gila80.my – state "Privacy Inquiry" in the subject line of your email.
• Live Chat: Available directly within the platform gila80 – click the chat icon at the bottom corner of your screen. Available 24/7, with a typical response time of under 3 minutes.

Our team will respond to privacy-related inquiries within 14 business days. For urgent matters involving account security or potential data breaches, our response time is within 24 hours.

We value every piece of feedback that helps us improve our data protection practices. Your trust is something gila80 take seriously every single day.